First, check to make sure that your delivery was not rerouted because of a specific instruction associated with your address (some residential/commercial buildings have these pre-set). Then, please reach out to us at uksupport@hukitchen.com so that we can help you find a solution.

Most orders will ship within 48 hours of placing your order However, some high demand products may take longer to ship out – please refer to additional information or disclaimers posted on individual product pages for this. If none of these circumstances apply to your order, please contact us at uksupport@hukitchen.com so that we can look into this for you!

Uh oh. Sorry about that! It may take up to 24 hours for this to register your shipment status. If your tracking number has not updated after 24 hours or you are having problems with your tracking link, reach out to us at uksupport@hukitchen.com so we can help you sort it out.

If your order is shipping to an incorrect address, please email us as soon as possible at uksupport@hukitchen.com. Please keep in mind that once your order has been picked up by the carrier, it may not be possible for us to reroute to a different address. However, you may be able to contact the courier directly to amend the order.

Your order should arrive within 3-4 working days from placing your order.

Your credit card will be charged immediately after your order is placed. We accept all major credit cards, including Visa, American Express and MasterCard. We also accept payment through Paypal.

If you would like to update or cancel your order, please reach out to us at uksupport@hukitchen.com as soon as possible. Depending on when your order was placed, we cannot always guarantee that your order is able to be updated or cancelled.

We are humans and make mistakes from time to time, but that doesn’t mean that you should go without your chocolate. Please email us at uksupport@hukitchen.com so that we can help you get the correct items from your order as soon as possible.

Uh oh! We are sorry about that. Please email us at uksupport@hukitchen.com so that we can help you get the rest of your order as soon as possible.

You will receive status updates on your order via email or SMS. If you need additional updates, you can always reach out to us at uksupport@hukitchen.com.

First, check to make sure that the billing address entered at checkout exactly matches the billing address on record at the issuing bank. For instance, if your address on record is 123 Human Ave., make sure you don’t enter 123 Human Avenue at checkout. If your card is still not working, we recommend contacting your bank to resolve the issue, or trying another form of payment.

Your credit card will be charged immediately after your order is placed.

First, make sure that you are entering the code exactly. Our discount codes are case sensitive and should not have any spaces in them. If your code is still not working, you can reach out to us at ukupport@hukitchen.com. We’ll help you sort it out!